Ethical roots and women led
Our founder, Nichola McChrystal, established DNA Clinics with a clear ethical focus: to provide DNA testing services that prioritise convenience, confidence and care for every client.
Today, this ethos continues through Crystal Health Group, which is proudly women-led. We place strong emphasis on training, development and professional progression across the organisation. For example, our Operations Manager joined the business as an apprentice and has progressed into a senior leadership role.
These values underpin how we support our clients, our team and the services we provide.
While we continue to support face-to-face DNA testing through our nationwide clinic network, we understand that personal circumstances can vary and that visiting a clinic is not always possible.
Leading the way in compliance
The DNA testing industry does not operate under a single overarching regulator. As a result, we take a proactive and transparent approach to compliance, quality and data protection.
● Maintain ISO-certified management systems covering quality, information security and environmental management
● Process DNA tests in UK-based laboratories accredited to ISO 17025 standards
● Undertake regular internal and external audits to maintain industry-specific accreditation
● Maintain registration with the Information Commissioner’s Office (ICO) for data protection compliance
Our team
Our head office team, based in Manchester, share the same values established by our founder, Nichola McChrystal. A blend of expertise, empathy and professionalism underpins the DNA testing services we provide.
We believe that sensitive services deserve real human support. Rather than relying on chatbots or automated systems, our clients can speak directly with knowledgeable team members who understand their concerns.
We are proud of the feedback we receive and the trust our clients place in us.